Terms & Conditions

 

​Transportation Service Agreement

GLO Connect Transport provides non-emergency transportation services for individuals requiring wheelchair or ambulatory assistance.

Transportation services may include, but are not limited to:

• Medical appointments
• Dialysis visits
• Rehabilitation and therapy appointments
• Hospital discharges
• Personal errands and social outings
• Family events and community activities

Transportation services are provided based on vehicle availability, staffing availability, route feasibility, passenger safety, and operational capacity.

Submission of a transportation request does not guarantee service until the ride has been reviewed and confirmed by GLO Connect Transport.

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Ride Requests and Scheduling

Transportation may be requested through:

• Website scheduling forms
• Phone calls
• Text message communication
• Email correspondence

All ride requests are reviewed by GLO Connect Transport prior to scheduling.

Customers are responsible for providing accurate information including:

• pickup location
• destination
• appointment time
• mobility requirements
• number of passengers
• return transportation needs

Failure to provide accurate information may result in:

• delays
• scheduling adjustments
• revised pricing
• rescheduling or cancellation of service.

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Quote Accuracy and Trip Changes

Transportation quotes are based on the information provided at the time of booking.

If the trip details change, including pickup location, destination, timing, mobility needs, number of passengers, or return trip arrangements, GLO Connect Transport reserves the right to adjust pricing, scheduling, or service availability accordingly.

Customers should notify GLO Connect Transport promptly when trip details change.

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Passenger Eligibility and Mobility Limitations

GLO Connect Transport provides transportation services for passengers who require wheelchair or ambulatory assistance within the operational capabilities of our vehicles and staff.

For safety reasons, GLO Connect Transport is not equipped to transport passengers requiring bariatric (300lbs or greater) transportation equipment or specialized lifting devices.

Passengers must disclose mobility requirements during scheduling, including:

• wheelchair use
• walker assistance
• cane use
• limited mobility or balance concerns

Failure to disclose mobility needs may result in the inability to safely complete transportation services.

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​Wheelchair and Mobility Device Safety

Passengers using wheelchairs or mobility devices must ensure that equipment is in safe working condition and suitable for transport.

Wheelchairs must be capable of being safely secured within the vehicle.

GLO Connect Transport reserves the right to decline transportation if a mobility device cannot be safely secured or if transportation would present a safety risk.

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Passenger Readiness and Pickup Policy

Passengers must be ready for pickup at the scheduled time.

Drivers provide door-to-door assistance but cannot remain on-site indefinitely if a passenger is not prepared for transport.

If the passenger is not ready within the applicable grace period, the trip may be treated as:

• a delayed pickup
• a wait-time trip
• a cancellation
• a no-show

depending on the circumstances.

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​Pickup Grace Period &Waiting Time

A brief (10 minute max as appropriate to schedule) grace period may be provided at pickup locations.

If the passenger is not ready within this period, wait-time charges may apply.

Extended delays may result in:

• additional waiting fees
• rescheduling of transportation
• conversion of the trip to a no-show
• cancellation of service

Drivers must maintain reliable schedules for all passengers.

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​​Return Trip Policy

Return trips should be scheduled in advance whenever possible.

If a passenger’s appointment runs longer than expected, return transportation may be delayed depending on driver availability.

If the waiting period exceeds the agreed time, the return trip may be treated as a new transportation request subject to availability and additional charges.

Passengers should notify GLO Connect Transport as soon as possible if appointments are running behind schedule.

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​Facility Delay and Discharge Delay Policy

GLO Connect Transport is not responsible for delays caused by hospitals, dialysis centers, clinics, rehabilitation facilities, discharge procedures, or other facility operations.

If a passenger is not ready due to facility delays, the driver may wait for a limited period based on operational scheduling.

If delays extend beyond the allowable waiting time, GLO Connect Transport may:

• apply waiting charges
• reschedule transportation
• depart and return later if scheduling permits
• treat the return trip as a new request.

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Payment Terms &Accepted Methods

Payment arrangements may include:

• private pay
• family pay
• facility pay
• approved billing arrangements

Accepted payment methods may include:

• credit card
• debit card
• digital wallet payments
• electronic payments
• cash
• invoicing for approved facilities or organizations.

For private-pay services, payment may be required in advance to secure transportation once availability is confirmed.

Payment may be collected:

• prior to service
• at the time of service
• through invoicing arrangements

Customers must submit the exact quoted amount provided by GLO Connect Transport.

Incorrect payments may delay confirmation of service.

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​Additional Charges

Additional charges may apply when transportation needs change after booking, including:

• additional stops
• extended waiting time
• after-hours service
• holiday service
• unscheduled return trips
• changes in pickup or destination location.

Customers will be notified of additional charges whenever reasonably possible.

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​Cancellation and No-Show Policy

Customers should provide reasonable notice when cancelling transportation.

Cancellations made with less than 12 hours notice may be subject to a cancellation fee.

If a driver arrives at the pickup location and the passenger is unavailable, refuses transport, or cannot be located after the waiting period, the trip may be classified as a no-show.

No-show trips may be charged the full trip amount.

Repeated cancellations or no-shows may result in refusal of future service or a requirement for advance payment.

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Companion and Escort Policy

Passengers may be accompanied by a caregiver, family member, or escort when scheduled in advance and when vehicle space permits.

Companions must follow safety policies and driver instructions.

Passengers requiring medical supervision or personal care during transportation should ensure that a caregiver accompanies them.

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Arrival Assistance

Drivers may provide limited arrival assistance such as escorting passengers to the entrance of a facility when reasonably possible.

Extended assistance inside facilities may not always be available due to scheduling constraints.

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Stair Access & Physical Assistance Limitations

GLO Connect Transport provides door-to-door transportation assistance but does not provide lifting services or stair transport.

For safety and liability reasons, drivers cannot transport passengers up or down stairs while seated in a wheelchair or mobility device.

Passengers must be located in an area that is safely accessible at ground level or by elevator at the time of pickup and drop-off.

Drivers may provide reasonable assistance such as steadying an ambulatory passenger or guiding a wheelchair along accessible pathways; however, drivers cannot lift, carry, or physically maneuver passengers up or down flights of stairs.

GLO Connect Transport shall not be responsible for injuries, delays, or service interruptions resulting from locations that are not safely accessible.

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Non-Emergency Transportation Disclaimer

GLO Connect Transport provides non-emergency transportation only.

Drivers are not medical professionals and cannot:

• administer medications
• provide medical care
• monitor medical conditions
• perform medical procedures.

Passengers requiring medical supervision should arrange for a caregiver to accompany them.

If a medical emergency occurs during transportation, the driver may contact 911 or emergency services.

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Vehicle Safety Requirements

Passengers must:

• wear seatbelts when seated in vehicle seats
• remain secured when using wheelchairs
• follow driver safety instructions.

Transportation may be refused if a passenger’s behavior creates an unsafe environment.

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​Passenger Conduct

Passengers and companions must behave respectfully during transportation.

Service may be refused to individuals who:

• pose a safety risk
• engage in abusive or disruptive behavior
• fail to follow safety instructions.

Smoking, vaping, alcohol consumption, or illegal substances are not permitted in vehicles.

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​Safe Pickup and Drop-Off Conditions

Passengers must be picked up and dropped off in locations that are safe and accessible.

Drivers may decline service if conditions are unsafe due to:

• blocked access
• aggressive animals
• unsafe walkways
• construction hazards
• dangerous road conditions.

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Personal Belongings

Passengers are responsible for their personal belongings during transportation services, including but not limited to bags, wallets, purses, identification, phones, medical equipment, and personal items.

GLO Connect Transport is not responsible for lost, stolen, or forgotten items left in vehicles.

Passengers should confirm that all belongings have been collected before exiting the vehicle. If items are left behind, GLO Connect Transport may assist with recovery when possible; however, the Company cannot guarantee retrieval of lost items.

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Weather and Emergency Conditions

The safety of passengers and drivers is the highest priority for GLO Connect Transport.

Transportation services may be delayed, rescheduled, or cancelled due to severe weather or unsafe conditions including but not limited to:

• heavy rain
• flooding
• snow or ice
• natural disasters
• hazardous road conditions

GLO Connect Transport will make every reasonable effort to communicate schedule changes as soon as possible.

The Company shall not be liable for missed appointments or delays resulting from weather conditions or emergencies beyond its control.

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Limitation of Liability

GLO Connect Transport will make reasonable efforts to provide timely service.

However, the Company is not responsible for delays caused by circumstances beyond its control including:

• traffic
• weather
• road closures
• facility delays
• passenger readiness delays
• mechanical issues.

The Company shall not be liable for missed appointments resulting from such circumstances.

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Privacy and Confidentiality

GLO Connect Transport respects passenger privacy and handles personal information in accordance with its Privacy Policy.

Personnel receive training regarding confidentiality and HIPAA awareness when handling sensitive passenger information.

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​Chargebacks and Payment Disputes

Customers agree to contact GLO Connect Transport directly regarding billing concerns before initiating payment disputes.

GLO Connect Transport reserves the right to provide documentation supporting completed transportation services when responding to payment disputes.

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Service Area

GLO Connect Transport primarily serves the Atlanta Metropolitan Area.

Trips outside the standard service area may require advance approval and additional charges.

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Hold Harmless and Indemnification

By requesting or using transportation services provided by GLO Connect Transport, the passenger and/or responsible party agrees to hold harmless, indemnify, and defend GLO Connect Transport, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, losses, or expenses arising from:

• inaccurate or incomplete information provided during scheduling
• unsafe pickup or drop-off environments
• passenger failure to follow safety instructions
• undisclosed mobility limitations or medical conditions
• circumstances outside the reasonable control of the Company

This provision helps clarify responsibilities and protect both the passenger and the transportation provider.

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Severability

If any provision of these Terms and Conditions is determined to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

The invalid provision shall be interpreted as closely as possible to reflect the original intent while maintaining the enforceability of the remaining sections.

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Governing Law

These Terms and Conditions and any services provided by GLO Connect Transport shall be governed and interpreted in accordance with the laws of the State of Georgia, without regard to conflict of law principles.

Any disputes arising from the use of services provided by GLO Connect Transport shall be handled in the appropriate courts located within the State of Georgia.

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​Policy Updates

GLO Connect Transport reserves the right to update these Terms and Conditions at any time.

Updated versions will be posted on the website with a revised effective date.

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​Contact Information

For questions regarding these Terms and Conditions or transportation services, please contact:

GLO Connect Transport
Operated by GLO Connect LLC

Phone: 404-207-4495
Website: gloconnecttransport.com
Email: rides@gloconnecttransport.com

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