​GLO Connect Transport
Operated by GLO Connect LLC

Effective Date: 03/02/2026

GLO Connect Transport is committed to ensuring accessibility and inclusion for all individuals, including people with disabilities. We strive to provide services, communication, and digital content that are accessible and usable by everyone.

Our goal is to make our transportation services and website accessible to individuals with a wide range of abilities, mobility levels, and assistive technology needs.

​

​

​

Commitment to Accessibility

GLO Connect Transport is committed to providing transportation services in a manner that respects the dignity, independence, and equal opportunity of individuals with disabilities.

We continually work to improve accessibility across our services and digital platforms and aim to align our website with recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where reasonably achievable.

​

​

​

Website Accessibility

We strive to ensure that the GLO Connect Transport website is accessible to individuals using assistive technologies and adaptive tools, including:

• screen readers
• screen magnification software
• voice recognition software
• keyboard-only navigation
• alternative input devices

Efforts are made to support:

• readable font sizes and color contrast
• descriptive links and headings
• clear page structure
• accessible navigation
• compatibility with assistive technologies

We regularly review our website to identify and correct accessibility barriers where possible.

​

​

​

Transportation Accessibility

GLO Connect Transport provides non-emergency transportation services designed to accommodate individuals with mobility needs, including passengers who use:

• wheelchairs
• walkers
• canes
• other mobility assistance devices

Our drivers are trained to provide respectful assistance and to help passengers safely enter and exit vehicles when needed.

Transportation assistance may include:

• door-to-door support
• wheelchair securement in accessible vehicles
• assistance entering or exiting the vehicle
• basic guidance to facility entrances when possible

Services are provided within the safety limits of our vehicles and staff as outlined in our Terms and Conditions.

​

​

​

Communication Accessibility

We aim to make it easy for customers with different communication needs to request transportation or obtain information about our services.

Customers may contact GLO Connect Transport through multiple accessible communication channels, including:

• phone calls
• email communication
• website contact forms
• text messaging when available

If a customer requires communication in an alternative format or requires assistance with scheduling due to a disability, we will make reasonable efforts to accommodate those requests.

​

​

​

Reasonable Accommodations

GLO Connect Transport will make reasonable accommodations to assist passengers with disabilities whenever possible and when such accommodations can be safely provided.

Examples may include:

• additional time for boarding or exiting the vehicle
• assistance navigating accessible pathways
• allowing companions or caregivers to accompany passengers
• coordinating pickup locations that are accessible and safe

Accommodation requests should be communicated at the time transportation is scheduled so we can properly prepare to meet the passenger’s needs.

​

​

​

Limitations for Safety

While we strive to provide accessible transportation services, certain limitations may apply in order to maintain the safety of passengers and drivers.

For example, drivers cannot:

• provide medical care or clinical assistance
• physically lift passengers
• carry passengers up or down stairs in wheelchairs
• operate equipment beyond the safe limits of the vehicle

These safety limitations are described in more detail in our Terms and Conditions.

​

​

​

Ongoing Accessibility Improvements

Accessibility is an ongoing process.

GLO Connect Transport is committed to continually reviewing and improving our website, services, and policies to enhance accessibility and remove barriers whenever possible.

We welcome feedback from customers regarding ways we can improve accessibility for individuals with disabilities.

​

​

​

Accessibility Feedback and Assistance

If you experience difficulty accessing any part of our website or require assistance scheduling transportation due to a disability, we encourage you to contact us.

We will make reasonable efforts to respond and provide assistance as quickly as possible.

GLO Connect Transport
Operated by GLO Connect LLC

Phone: 404-207-4495
Website: gloconnecttransport.com

Email:rides@gloconnecttransport.com

We value inclusion and appreciate the opportunity to serve all members of our community.

​